The basic POS (point of sale) system is a must-have for any restaurant that strives to offer high quality services to its customers.
If your restaurant doesn’t have a modern POS system, your guests are going to be disappointed. In addition, your staff might want to leave you, since their productivity would have to suffer because of your lack of modern technology.
Nonetheless, technology progress is more prevalent than ever in the POS industry. There are so many systems to choose from, that you could spend ages and still not know which one would suit you best. There are dozens of features, each of them helpful in a way, so you’ll need to find a way to compare all available options and make the perfect choice for your restaurant.
We believe the following seven things are mandatory, so take this list with you as you go shopping for your POS.
1. Compatibility With Mobile Devices
The times of the huge, clunky POS machines that took over heaps of space on your counter are long gone.
Some modern devices are still bulky, but their mobile counterparts are slim and elegant, being therefore better when it comes to accepting payments and processing sales. When choosing your POS system, you should check out its compatibility with smartphones and tablets above all other things.
2. Big Data
You may have heard about “big data” a lot of times before.
“Big Data” is nothing else than an elegant method of taking advantage of the information collected from your clients and business partners. A good POS system should enable you to collect, extract and analyze this data, as it is extremely valuable for marketing purposes.
3. Comprehensive Benefits
Your POS system should offer you a measurable return on investment. If it doesn’t it’s pointless to invest money and efforts into implementing it.
When discussing the details of various POS systems with their manufacturers, always ask them about the overarching benefits. Would you be able to save any money and make your business more profitable thanks to their POS system?
4. Compatibility With Existing Workflow
Your POS should seamlessly integrate with your existing processes.
For instance, if the new system requires a major overhaul of your existing processes, you may want to search for another solution. Making your staff change the way they do things may result in frustration and upheaval.
5. PCI Compliance
It comes without saying that your new system should be PCI compliant, in order to be able to process and store the credit card details of your diners. If your system isn’t then get a company that does EPOS repair or updates to fix it.
6. Retail Or Hospitality?
Some POS systems aren’t suitable for hospitality, while others are less fit for retail businesses. There are also some systems that suit both purposes.
You should make sure the POS systems you intend to purchase are in line with industry standards and with the requirements of running a modern restaurant.
7. Installation Type
Some systems are self-install while others require onsite installation, staff training and maintenance.
You should consider whether you want a system that you can manage by yourself with minimum input from the vendor, as well as the number of people you want to train on how to use the POS system. You should consider taking a look at several demo versions, in order to assess the opportunity to choose one or another. If your team can’t learn how to use it, your system is going to do more harm than good to your business.
If you choose the mobile POS version, you’ll probably get a self-install type of system. In this case, you have to check the availability and the quality of training materials such as brochures, handbooks, instructional videos and online assistance.
Have you noticed we overlooked a few details until now? We never said one word about ‘ease of use’ or ‘price’, and we can explain you why.
As a matter of fact, all modern POS systems are easy to use, so it would be a challenge to find one that’s not like that. They are all based on the touch screen technology, being therefore pretty intuitive. The interface design is in line with other platforms we currently use such as iOS and Android, so everybody familiar with one of these systems would be able to identify most of the pictograms and icons on the screen of a POS.
What about price? Here you can two main options:
– Upfront purchase, followed by ongoing maintenance
– No upfront purchase, but monthly rental costs
Rental is currently the most common option, as it follows the trend of software programs. People would rather pay a monthly rental fee than a large upfront sum. you should choose the pricing model that works best for your restaurant business ands for the complexity of the system you need. If you don’t want to bother with maintenance and repairs, you may want to go for the on-going rental option.
There’s a perfect POS system waiting for you out there. Hopefully, you can find it much easier after reading all the above considerations and tips.