If you want to create a functioning chatbot that best imitates a real person, you’ll want to use a platform like Chattypeople. The aforementioned platform is a favorite tool for businesses that recognize the usefullnes of a chatbot; but don’t have much programming know-how. You can get started on Chattypeople with just a Facebook account and a few minutes of time! Their sign up form is easy to complete. Once you’re signed up, you’ll enjoy all of these benefits:
-Integration with multiple CMS platforms, including WordPress.
-Customizable keyword recognition.
-Integration with multiple payment platforms.
-The ability to interact and take orders via the Facebook Messenger app and online platform.
Get Started With Your Chatbot By Picking A Name
The best way to create a chatbot that works well with your business is to make sure that your target market makes a clear and positive connection between you and your bot.. There are plenty of businesses out there with chatbots that never got off the ground. Before creating your chatbot think of how you intend to market the feature. You want something unique and brandable, as well as a funcitonality that really makes you stand out from the crowd. Performing these tasks ensures that your bot will be easy to find and a pleasure to interact with.
Have Realistic Expectations, Then Create Tangible Goals
Getting your bot a name is just the beginning. You need to correctly define and implement the funtionality of your chatbot to prevent it from becoming bogged down and useless to your customer base. Your best bet is to get your bot designed for one specific goal. This could include taking questions, answering support requests, and completing sales. Your bot can be tailored to perform one of these tasks well. It likely cannot be programmed to take on all tasks from all comers. Capita ITR touches on this.
Your Customers Will Define Your Chatbot
To you, the business owner, a bot seems like a great way to streamline your day to day operations. Your customers may not feel the same though, and they’re the ones with the money. Perform some small tests with part of your customer base before release – perhaps use chatbots on social media for this. Make sure that you get a solid base of opinions before launching your bot. A disastrous launch can hamstring some companies for months. Don’t fall into that trap!
Use The AI To Its Full Potential
Once you know that your customers will like using your bot, your final task is to make the bot as natural as possible. Jilted conversation will take the customer out of the moment, and that could lead to you losing sales. By creating a realistic conversation flow, you ensure a smoother experience for your customers.