The Road To DevOps ROI

The Road To DevOps ROI

The Road To DevOps ROI

Understanding the interplay between best practices and the tool chain.

DevOps is gaining traction as a software development methodology.  Though it may not be the right fit for every development organization, the idea of collaboration between developers (Dev) and IT operations (Ops), as well as testers, solves a lot of problems inherent in organizations that must release code in rapid cycles.  It’s pretty intuitive. Who wouldn’t want better coordination and tighter, more productive connections between the people who develop code and those responsible for testing and making it work in the real world?


Making DevOps pay off can be a little tricky, however. Return on the investment (ROI) in DevOps derives a combination of faster rollout of quality code to customers, increased productivity in both Dev and Ops teams, as well as potential labor cost savings across the entire process.  To realize these outcomes, it is necessary to keep quite a few moving parts running in a coherent structure. In our experience, getting to success with DevOps involves mastering the methodology itself with best practices as well as the tool chain that is used for its implementation.


The need to align practices with the tool chain makes DevOps different from other IT paradigms, where the methodology and tools can be distinct.  An organization can pursue cloud computing, big data or event-driven architecture, to name a few popular trends, and get away with selecting any number of tools to get the job done.  DevOps is different.  In DevOps, practices and tooling are deeply intertwined.  The unique nature of software (it either works or it doesn’t) and the fragile connections between distributed stakeholders put pressure on tools to make practices work.  Channeling Marshall MacLuhan, consider the notion that the tooling is the practice and the practice is the tooling, so to speak.  The following aspects DevOps show the value of this fusion between best practices and tool chain:


Making early, instant feedback available in a single pane of glass for all roles

DevOps is based on collaboration between developers and operations teams. This represents a cultural shift for larger teams, where it has been historically difficult to get everyone to share goals and metrics. When it works, though, people get more productive and agile. Developers, testers, product managers and system engineers all deliver great results and see improvement in the qualities of their work lives. Collaboration becomes the norm of the work culture.  The only way to ensure that every developer, tester, and system engineer is a high performer is to make sure they get early and instant feedback. When a developer pushes code into the repository, he or she should get immediate feedback on that it. A product manager needs to be able to create a sandbox to show the new feature to business stakeholders to get feedback on day one. System engineers have to be able to simulate new features in a production environment while the code is still in development.


Bringing early, instant feedback practice to life involves tooling.  The tooling is the practice, in three senses: There has to be ongoing intelligence of the code in development. Operational intelligence and an automated dashboard for analytics are also essential. Development and operational tools should be configured to generate metrics. For example, a Continuous Integration tool could record when a build occurred, how many tests ran, how long the tests ran, whether the build was successful, how many tests were successful, which files are frequently changing and so on. This data can then be analyzed and displayed in automated dashboards.


 Figure 1:  DevOps dashboard for cross team data viewing


Operational intelligence is an aspect of application and infrastructure monitoring. It provides a mechanism feedback across all functions and roles in a single dashboard so that everyone can see it and act upon it as needed.  Analytics and an automated dashboard provide real-time insight to the entire team across roles so that they can get early and instant feedback on all aspects of their respective tasks. If done right, the result is a productive, efficient DevOps team.


One-Click Access to the Entire Application Lifecycle

With DevOps, collaboration needs to be seamless across Dev and Ops teams.  It has to function smoothly across the entire application delivery value chain. Good DevOps starts with setting up automated processes and systems for Integrated Configuration Management, Continuous Integration, Automated Testing, Deployment Planning, Infrastructure Provisioning, Continuous Deployment, Integrated Change Management and Monitoring. These practices are inextricably linked to tooling. The practice is the tooling.


It essential to integrate all these tools in a full stack DevOps platform so that everyone shares common tooling and won’t need to hand off artifacts between teams and risk creating gaps.


 Figure 2:  An integrated toolchain ensures seamless handoff


It means testing and deploying application code and infrastructure code in the same pipeline. Productivity and quality problems inevitably arise when DevOps teams create a patchwork of mixed toolsets. Things may work well at first, but as scale and complexity grows, the tool chain starts to break and ceases to provide the visibility and metrics the team needs to make better decisions. Making things worse, scale and complexity typically trend up with the success of the Continuous Delivery model. Multiple deployments every day are not uncommon as new features are released.  As DevOps flourishes, the business gets used to more innovation from IT and the cycle grows more intense.  This is known as having a rapid innovation culture. It arises when DevOps best practices and the tool chain are one.  Having a fully integrated DevOps tool chain with one-click access to the entire application lifecycle has been proven to help teams scale effortlessly.


Develop and run seamlessly

Applications have to be designed to morph with business needs. This best practice is the essence of DevOps, one that is realized through the tool chain. A company may start with an application running in a public cloud but soon needs to move it behind the firewall or have the back end moved to a big data platform and so forth.  When a DevOps team starts developing applications, it usually has a target environment in mind.  However, the best practice is to ensure that there is flexibility in both development and runtime environments so the application can change as the business evolves.  For instance, the team might use a public PaaS today but tomorrow it will need to shift to an internal private cloud.


Tooling the DevOps team for flexibility involves elastic provisioning of systems for Contiguous Integration, automated testing, deployment and production environments. The tooling is the practice. It is imperative to have the flexibility to develop/test/run in any environment seamlessly. The only way to do this is to provision the infrastructure and tool chain anywhere and carry the application stack across these environments.


Figure 3:  Enable provisioning to anywhere

Projects and profiles can be tracked and versioned so that previously configured systems can be re-created with a single click to easily test new code, revert to previous configurations, and compare system versions. A fully searchable repository must be available to facilitate standardization and reuse.


DevOps ROI: Making the Tooling and the Practice One and the Same

The DevOps platform is the connection between the tool chain, best practices and DevOps ROI.  A DevOps platform should enable the DevOps team to plug a large number of different development tools, PaaS platforms and production environments into the core platform.  Centralized as a platform but multi-faceted as the team requires, it needs to give each participant access to, and the ability to give, instant feedback on any aspect of the process.  Ideally, there will be the much sought-after one-click access to the entire application lifecycle and the potential for flexible movement of applications between diverse production environments.  These practices enabled through tooling drive efficiency and productivity, which in turn leads to the kind of rapid deployment and low cost DevOps that the methodology promises.

Pradeep Prabhu


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